Privacy Policy

Introduction

Effective Date: December 2024

PatchRight (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services or interact with us through our website or other channels. By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information:

Name
Contact details (email, phone number, address)
Payment information (credit/debit card details)

Service Information:

Photos or descriptions of damage submitted for estimates
Details about requested services

Usage Information:

Website usage data, including IP addresses, browser type, and browsing behavior
Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

To provide, manage, and deliver our services
To process payments and send invoices/receipts
To communicate with you regarding bookings, estimates, or service updates
To improve our services, website, and customer experience
To comply with legal obligations and prevent fraud

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

With service providers and partners who assist in delivering our services (e.g., payment processors, scheduling platforms)
To comply with legal obligations or respond to lawful requests from authorities
To protect our rights, property, or safety

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. Despite these efforts, no system is completely secure, and we cannot guarantee the absolute security of your data.

Third-Party Services

We may employ third-party companies and individuals to:

Facilitate our service
Provide service-related services
Assist in analyzing service usage

Your Rights

You have the following rights regarding your information:

Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to any inaccuracies in your information.
Deletion: Request the deletion of your personal information, subject to legal or contractual obligations.
Opt-Out: Opt-out of marketing communications at any time.

To exercise these rights, please contact us.

Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website performance. You can control or disable cookies through your browser settings.

Third-Party Links

Our website or communications may include links to third-party websites. We are not responsible for the privacy practices or content of these websites.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the effective date noted at the top.